Refund Policy

Once fireworks leave our store they cannot be returned. This is both our policy and a safety requirement — we cannot resell fireworks that have been out of our custody.

If you have not picked up your order yet and have not yet paid at the register, email or call us and we will cancel the order and refund anything you paid online. Refunds typically post back to your card within 5 business days.

Open the package with us at the counter. If an item is visibly defective, damaged, or does not match what you ordered, we will replace it with the same item (subject to stock) or refund the line item. Tell us before you leave the store — once you leave we can no longer verify the item's condition.

Duds and misfires are not refundable. Never attempt to relight a dud: soak it in water for at least 20 minutes and dispose of it safely. Manufacturing defects on unused items may qualify for store credit at our discretion if you bring the product and packaging back.

Orders not picked up within the hold window described in our Pickup Policy may be canceled and returned to inventory. If canceled, we will refund the amount paid online, minus a 10% restocking fee if applicable.

Please contact us first if something is wrong with your order. We can almost always fix it faster than a chargeback. Fraudulent chargebacks will be disputed with the processor.

Call (219) 662 9675, email us, or come into the store at 1508 N Main St, Crown Point, IN 46307. Have your order number ready.